Refund policy

TrailsPet Return & Refund Policy

At TrailsPet, we want you to be satisfied with your purchase. If there is a problem with your order, please contact us through our Contact page and include your order number.

Returns

Return requests for items without quality issues must be submitted within 7 days of delivery. Please contact us before sending anything back to receive return instructions and authorization. Items must be unused and returned in their original condition and packaging.

Customers are responsible for return shipping costs for change-of-mind returns.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible. Please include your order number, a description of the issue, and clear photos or video. We will review your request and work toward an appropriate resolution, which may include a replacement or refund.

Refunds

Approved refunds will be processed according to the applicable order and supplier terms. Original shipping costs and other charges may not be refundable. Refund timing depends on your payment provider.

Order Cancellations

Cancellation requests must be made as soon as possible. Orders that have already been processed or shipped may no longer be eligible for cancellation.

Contact

Please contact us through the Contact page on our website for all return, refund, or order questions.

This policy does not limit any consumer rights that cannot legally be waived under applicable law.