Shipping policy

Shipping Policy

Welcome to TrailsPet! We aim to make shopping for your furry friends easy and convenient.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Shipping Time

Estimated delivery time within the United States is 7–15 business days after the order has been processed and shipped.

Total estimated time from order placement to delivery is approximately 8–18 business days.

Please note that these are estimates, not guaranteed delivery dates. Delays may occur due to carrier issues, weather, holidays, or other circumstances beyond our control.

Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Order Tracking

When tracking information is available, it will be sent using the contact information provided at checkout. Please allow time for tracking updates to appear after shipment.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please contact us through the Contact page on our website and include your order number.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us as soon as possible with your order number and clear photos of the issue.

Contact Us

For shipping questions, please contact us through the Contact page on our website.

TrailsPet will handle shipping issues in accordance with applicable laws and our Return and Refund Policy.